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Due to the custom nature of our products, we do not accept returns or exchanges on custom club/shaft orders once they have been finalized. A custom built club/shaft is defined as any club or shaft in which you have selected a shaft, grip, and/or build specs for the club/shaft.
If there is a defect in the product or an error on our part, please contact our customer service within (7) days of receiving your order for assistance at +1 239-999-9999 or support@bogeybustergolfshafts.com.
Refunds will only be issued if there is a defect in the product or an error on our part that cannot be resolved through replacement or store credit.
Custom club and shaft orders can be canceled within (1) business day (Monday-Friday) of placing the order. No custom club and shaft order cancellations after (1) business day. Any exceptions for cancellation must be approved by management.
We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.
Order modifications on custom clubs and shafts must be made within (3) business days (M-F) of placing the order, no exceptions.
All warranties on custom-built orders, including heads, shafts, grips, and adapters, are based on the manufacturer/OEM warranty. If the manufacturer/OEM vendor offers a warranty or replacement for a specific product or component based on a reported incident (provided we have images or proof to submit), we will replace that particular component of the custom build for the original order. To determine the length of the warranty period for any ordered component, please refer to the manufacturer/OEM’s official website.
The warranty does not cover damage caused by misuse, normal wear and tear, or alterations made by the customer. To initiate a warranty claim, please contact our customer service team with your order number and a detailed description of the issue.
If the club(s) are un-hit and are in original delivered condition, you may exchange or receive store credit for your pre-built club(s). Our operations team will inspect the clubs once they have been returned to us. You will have 14 days from point of delivery to issue a return/exchange. Please note, international orders outside the U.S. will be responsible for return shipping costs.
If there is a defect in the product or an error on our part, please contact our customer service within (7) days of receiving your order for assistance at +1 239-999-9999 or support@bogeybustergolfshafts.com.
For incorrect products, we would ask you to send a picture of the incorrect product. After it’s verified, we create a warranty order followed by a return shipping label.
Pre-built club orders can be canceled within (1) business day (Monday-Friday) of placing the order. No pre-built club order cancellations after (1) business day. Any exceptions for cancellation must be approved by FJ management.
We will provide store credit for the full amount which can be used for future purchases. Alternatively, you may receive a refund to your original payment method minus a 20% processing fee.
Order modifications on pre-built clubs must me made within (1) business day (M-F) of placing the order, no exceptions.
All warranties on pre-built orders, including heads, shafts, grips, and adapters, are based on the manufacturer/OEM warranty. If the manufacturer/OEM vendor offers a warranty or replacement for a specific product or component based on a reported incident (provided we have images or proof to submit), we will replace that component of the pre-built order. To determine the length of the warranty period for any ordered component, please refer to the manufacturer/OEM’s official website.The warranty does not cover damage caused by misuse, normal wear and tear, or alterations made by the customer.